You can use the Visitors tab to manage and monitor visitor traffic at the property. A visitor is any non-guest who does not need keys to units or common resources and whom the property wants to sign in and sign out. From the Visitors tab, you can sign in visitors when they arrive at the property and sign out visitors when they depart. You can add a new visitor from any Concierge dashboard tab by clicking the Add New button at the top-right part of the screen and selecting the Visitor option.
Visitors tiles
Three tiles appear at the top of the Visitors tab:
Visitor
Signed In Visitors
Visitors Activity
You can click on a data point within these tiles to update the information displayed in the grid at the bottom of the dashboard.
Visitors Activity filters
You can filter the visitors in the Visitors Activity grid by sign in or sign out date for a selected timeframe. By default, the Visitors Activity timeframe is from yesterday's date through today's date. You can click Open Filters to apply additional filters by signed in units, visitor name, company, purpose, and sign in notes.
Filter | Description |
Signed In Units
| Applies filter on the unit numbers to which visitors are signed in. Use commas to separate multiple unit numbers. |
Visitor | Applies filter on the name of the visitor. |
Company | Applies filter on the name of the company that employs the visitor. |
Purpose | Applies filter on the purpose for the visit. |
Sign In Notes | Applies filter on the sign in notes about the visit. |
Visitors grid
The Visitors grid dynamically displays details about visitor activity at the property based on the data point you select on a Visitors tile.
Field | Description |
Signed In | Date and time when the visitor signed in at the property. |
Signed Out | Date and time when the visitor signed out at the property. |
Visitor | First and last name of the visitor. |
Units | Units where the visitor is signed in or signed out at the property. |
Company | Name of the organization that employs the visitor. |
Purpose | The reason for the visit to the property. |
Sign In Notes | Additional details about the visit to the property. |
Contact | The phone number where the visitor can be contacted. |
Profile Notes | Additional details about the visitor. |
Status | Status of the visitor. Options are: Active or Inactive. |
Sign In | Opens the Sign In screen for signing in the visitor. |
Sign Out | Opens the Sign Out screen signing out the visitor. |