Applicant Portal 26.7.1
Highlights
827028: Specialty websites are now qualified for use with Applicant Portal (Site Manager setting: Allow RentCaffeine corporate and specialty sites/Voyager 8 setting: Enable RentCaffeine specialty websites dashboard).
Minor enhancements
848423: Applicant Portal now honors the Site Manager Use predefined sorting options floor plans setting (Property Configuration > Content & Settings > Floor Plans) to display floor plans based on sorting order.
846904: Now, when you use Customize Application Form in Site Manager to update field labels on the application, the guidance text within the form fields also update to use the same labels. For example, a field renamed from Employer to Supervisor would include field guidance stating “Enter your supervisor’s name” instead of “Enter your employer’s name.”
794527: Move-in charges are now locked in upon application submission instead of application approval. This means if you update the unit type charges after an applicant submits their application but before they’ve been approved, the move-in charges on the application will not change.
856843: On the Get Ready page, we’ve hidden “Valid government-issued ID” from the list of what the applicant needs to complete their application when the property:
Does not use ID Verification.
Does not have an Proof of ID upload document configured.
856423: On the Application dashboard, we’ve made the following changes:
The Your lease is signed header has been changed to Get ready for move-in!
The page narrative background color has been changed from green to blue.
856460: On the Documents step, the Add Animal Details task has been bolded to match the formatting of other tasks.
858145: On the Apartments step, fixed an issue with floor plan images where they would appear cropped and could not be expanded.
Bug fixes
847717: Fixed an issue on the Apartment details screen where individual units were showing the deposit range for all units instead of that unit’s unique deposit amount.
848284: Fixed an issue where hiding the Employed Since and Monthly Income fields from the Your employment details section of the People step prevented customers from proceeding past that step. This issue only occurred when properties weren’t using Yardi Resident Screening.
848081: Fixed an issue where upload documents would not save in Voyager 8/CRM IQ when multiple upload documents of the same name were set up on the same step in Applicant Portal.
853317: When a roommate’s relationship type changes from Guarantor to Roommate before lease generation, Applicant Portal no longer shows the Guaranty Contract under Signature Documents. Instead, the roommate will see the lease document, as expected.
856986: Fixed an issue where employment information from Applicant Portal for roommates added after approval was not saving in CRM IQ.
858139: Fixed the ‘Resident Record Not Found’ error that would occur when applicants with an existing RentCafe resident account attempted to log in to Applicant Portal. Now, applicants with multiple RentCafe profiles can choose their application from the My account screen.
857846: Fixed the ‘Failed to load Rental Options Data’ error that would occur on the Apartment step in Applicant Portal for CLO properties using Revenue Management.
858697: After the required fields under Additional Information are completed, the Required label is changed to Completed and customers can continue with their application.
854482: Fixed an issue with addenda where selections made on the document by the applicant would not save to the attachment on the My Documents screen.
853891: The Equal Housing Opportunity logo in the Applicant Portal footer has been updated with the correct logo icon, and the hyperlink to the U.S. Department of Housing and Urban Development has been removed.
859626: Links in the checklist on the Get Ready page now include a Document Loading indicator to prevent customers from repeatedly clicking the link while it loads.
855157: Fixed an issue where the registration status of the applicant was not changing to Registered when they applied from the property's marketing website.
832145: Fixed an issue where floor plans would still appear on the Apartment step, even when the property hides floor plans without availability and all remaining unoccupied units are set as Do not publish (Site Manager setting: Hide fully occupied floor plans/Voyager 8 setting: Hide floor plans with no availability).
856883: Enhanced performance when opening large document files in Applicant Portal on the Get Ready and Review Documents pages.
859650: Fixed the “Failed to Process payment. Please try again.” error that would occur when attempting to complete a payment on the Checklist step, under the ResidentShield Renters Insurance task.
859451: Fixed an issue where Applicant Portal was no honoring the Site Manager Auto approve application setting for the Accepted, Approved, and Conditional screening statuses.
858600: Fixed an issue where Apple Pay payments were failing.
858492: Fixed an issue where the Additional details screening questions would not show under the Additional Information page, on the Documents step.
849937: Fixed an issue where Applicant Portal was prioritizing waitlist units when counting units towards the maximum number of units to display on the Apartment step (Site Manager setting: Maximum # of Apartments to Display/Voyager 8 setting: Max units to show in results).
859523: Fixed an issue where prospects applying through Applicant Portal were going through prequalification upon registration even when the prequalification feature was not enabled for the property.
855037: Fixed the following issues with Send Signature Request (SSR):
SSR no longer requires customers to create a new signature if they have already created a signature through Applicant Portal.
If a prospect uses SSR to sign an addendum configured for Before Application Submission, the signing status now updates correctly on Applicant Portal.
The Create signature step of SSR no longer shows blank default signature options under Choose styles.
When re-sending the signature request email, only applicants who have not yet signed the document receive the notification.
When a resident receives a signature request for a renewal lease or a regenerated move-in lease, the Create signature fields no longer appear blank and prevent the resident from signing their lease.
854281: Fixed an issue where resident roommates completing their application were able to skip filling out their personal details by clicking on the People step in the Progress Tracker multiple times.
Resident Portal 26.7.1
Bug fixes
850955: Residents can now view attachments on completed maintenance requests and add photos to open maintenance requests.
860721: Fixed an issue where the mobile lease renewal banner incorrectly displayed an automatic renewal message. Residents now see only the renewal offer expiration.
828324: Fixed an issue where the lease renewal banner did not update to All Set after the renewal lease was countersigned.
856577: Fixed an issue where the recurring guest access date picker only allowed selections through the 28th of the month.
856576: Fixed an issue where the Pay button displayed for reservations with no remaining balance.
859448: Fixed an issue where the Time to renew your lease popup displayed the total monthly amount instead of the monthly base rent.