Add a Submenu | CRM IQ Help Center

1.Click Menu.

Field	Description
Menu Name	The name that appears on the call routing workflow diagram.
Prompt #	The number that the caller presses to instruct the IVR system to route their call. For example, 1 for leasing, 2 for maintenance, and so on.
Prompt Audio	The audio that lists the options (or prompts) available to the caller. For example, "Press 1 for maintenance, press 2 for payments." Customized Text to Speech: In the Text to Speech field, enter the text that the caller hears. Select Audio File: From the Audio File drop-down menu, select the audio that the caller hears. Upload Audio File: Click or drag to upload the audio file that the caller hears.

2. Click Save. The submenu appears in the workflow diagram.